About
Highly skilled and results-oriented Customer Care Representative with over three years of diverse experience in client support, healthcare, and administrative roles. Proven ability to excel in high-demand environments, leveraging strong communication, problem-solving, and organizational skills to drive customer satisfaction and operational efficiency. Adept at managing complex inquiries, maintaining meticulous records, and fostering positive client relationships.
Work
Corona Schools' Trust Council
|School Nurse
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Summary
Provided daily health support to students, including first aid, medication administration, and monitoring of school-related illnesses.
Highlights
Provided comprehensive daily health support to students, including first aid, medication administration, and monitoring of school-related illnesses, ensuring student well-being.
Collaborated effectively with teachers and parents to promote student health and address specific health needs.
Maintained accurate health records and led health education sessions, contributing to a proactive health culture within the school community.
Supervised junior staff and monitored general hygiene practices, ensuring compliance with health standards and fostering a safe, supportive environment for children.
Leadway Assurance Company
|Customer Service Nurse / Workflow Support (Hybrid)
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Summary
Served as a Customer Service Nurse, translating daily health support tasks into clear, step-by-step workflows and creating realistic scenarios for process variations.
Highlights
Translated complex health support tasks into clear, step-by-step workflows, significantly improving process clarity and consistency.
Developed realistic scenarios to reflect diverse process variations, ensuring accuracy and efficiency through close collaboration with support teams.
Assisted with routine clinical procedures and supported technicians, meticulously documenting tasks in structured formats to enhance clarity and consistency in daily operations.
Bold Colours
|Client Relations Assistant to the Managing Director
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Summary
Managed client communication and inquiries on behalf of the Managing Director, ensuring timely resolution of issues.
Highlights
Managed all client communications for the Managing Director across multiple channels, including phone, email, and in-person scheduled meetings, ensuring seamless and professional interaction.
Responded promptly and effectively to client inquiries, ensuring timely resolution of issues and maintaining high levels of client satisfaction.
Cultivated and sustained strong client relationships through organized and professional support, enhancing the company's reputation for excellent service.
Education
AltSchool Africa
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Data Analysis
Nnamdi Azikiwe University Teaching Hospital
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Program
Nursing
Languages
English
Fluent
Certificates
Basic Life Support (BLS)
Issued By
American Heart Association
Registered Nurse
Issued By
Nnamdi Azikiwe University Teaching Hospital
Skills
Customer Communication
Phone Etiquette, Email Communication, Chat Support.
Task Analysis
Product and Service Knowledge
Problem Resolution
Inquiry Management, Conflict Resolution.
Data Management
Data Entry, Record-Keeping, EMR Systems.
Microsoft Office Suite
Word, Excel, PowerPoint.
SQL
Database Querying.
Visual Content Creation
Canva, Capcut.